Internal Customer Support Specialist

Internal Customer Support Specialist

Start a career with First National Bank Alaska, the

• Best Place to Work in Alaska
• as recognized 10 years in a row by Alaska Business magazine readers.

Join our Internal Customer Support Team!

Provide operational procedural support and guidance to our internal customers regarding bank policies, procedures and processes along with banking regulations - all towards our shared goal of providing exceptional service to our valued customers.

Salary : $27.50 / hour minimum . Job / salary offer would be commensurate with job level and experience.

Schedule : Monday-Friday, 9am-6pm

GENERAL PURPOSE SUMMARY

Provides operational and procedural support and guidance to internal customers regarding bank policies, procedures and processes along with banking regulations and generally supporting internal customers in order to allow them to conduct day-to-day banking functions on an ongoing basis by performing the following essential duties and responsibilities :

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE EXPECTATIONS

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION and / or EXPERIENCE :

Minimum : Bachelor's degree in business related field and two years' banking operations or related experience with one year in a customer service-oriented position; or four years banking operations or related experience with one year in a customer service-oriented position; or equivalent combination of education / training and experience. Familiarity with financial industry products, services, and regulations.

Preferred : First National Bank Alaska branch operations experience. Knowledge of banking products, services, regulations, and procedures.

OTHER SKILLS and ABILITIES :

Word processing, database, and spreadsheet software experience required. Ability to coordinate workflow between multiple business units, follow through on tasks, manage time effectively, and produce deliverables timely required. Ability to effectively communicate with customers, staff, and all levels of management required.

LANGUAGE SKILLS :

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations and legal documents. Ability to write reports and business correspondence. Ability to present information verbally and in writing, and respond to questions from managers, internal staff and potentially the general public.

MATHEMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts of basic algebra.

REASONING SKILLS :

Ability to apply common sense understanding while carrying out written, oral, or diagram instructions; and to deal with problems involving several variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is regularly required to respond politely to customers (internal and potentially external), work effectively under time constraints, and perform well under pressure.