Night Auditor

Benefits:

401(k)

Company parties

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Job Summary We at Motel6 Stanton are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor Agent will assist guests with the check-in and check-out processes, issue room keys, process payments and close the business day. Responsibilities also include answering guest inquiries, completing Night Audit paperwork promptly and accurately. The Night Auditor Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. As well as being self-driven, show initiative at solving any situations that may arise during the overnight shift. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Communicate with coworkers and management

Close the business day

Print all necessary paperwork

Set the morning coffee

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds