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IT Helpdesk Technician - Level 1

IT Helpdesk Technician - Level 1

Horizon Retail ConstructionSturtevant, WI, USA
8 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN – L1 at our Corporate Headquarters in Sturtevant, Wisconsin.

Summary of Responsibilities :

  • Responsible for maintaining help desk tickets
  • Set-up and deploy equipment to new office and field employees
  • Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
  • Identify hardware and software technical issues and malfunctions.
  • Provide training to end users as well as create and maintain training manuals
  • Perform physical inventory, minor hardware repair, equipment delivery, and testing
  • Assist with IT projects and business initiatives
  • Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
  • Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
  • Basic server access to create / modify / terminate user accounts, phone management, etc.

Summary of Qualifications :

  • Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
  • Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
  • Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
  • Ability to work in a team environment to meet critical deadlines
  • Experience with Apple devices such as iPhones and iPads
  • Previous customer service experience
  • Summary of Preferred Skills :

  • Experience with Ticket and Asset Management software (e.g., Lansweeper)
  • Someone who has good written, oral, listening skills and customer service
  • Power Automate Experience
  • In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.

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    Helpdesk Technician • Sturtevant, WI, USA

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