Supervisor of Patient Financial Services Training -Full Time-Days

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

PFS Training

Job Family

Management

Work Shift

Days (United States of America)

Summary

The Training Supervisor will provide system and content-based education, analysis, reporting, and hospital expertise to support all facility PFS roles and departments. You will also be responsible for developing, designing, administering, and managing training materials included in the training delivery related to operational function. You will be accountable for operations-specific training related to patient access, hospital, and professional billing processes, insurance follow-up, payment posting, and cash drawer management. The Training Supervisor will analyze training effectiveness and implement changes to improve efficiency. The Training Supervisor will also lead, mentor, and coach the revenue cycle training team, ensuring processes are performed efficiently and accurately.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time :

• Maintain a solid working knowledge of revenue cycle industry standards and best practices.
• Monitor staff performance and provide ongoing feedback to ensure quality to meet quality standards.
• Create and manage curriculum and competency assessments and skill checklists for all revenue cycle functions.
• Provide training and support to staff on revenue cycle software and applications.
• Coordinates and delivers practical training to new and current employees.
• Develops and maintains schedules and records for ongoing employee education.
• Adapts teaching methods and delivery mechanisms to optimize learning outcomes.
• Establishes testing and evaluation procedures to measure progress and effectiveness of training.
• Designs and develops training materials and audiovisual aids for use by training team members.
• Manage Workday enrollments and content to monitor, track and report training outcomes.
• Identify opportunities for process improvement and provide recommendations to management.
• Provide support to staff in resolving any issues related to revenue cycle processes.
• Design and update content on the department intranet page.
• Collaborates with the Epic application teams for project planning and execution, curriculum development, including at-the-elbow support.
• Develop, implement, and maintain quality assurance standards for the revenue cycle departments.
• Provide input into employee performance management process.
• Maintains compliance with applicable policies, regulations, and procedures.
• Other duties as assigned

Minimum Qualifications

Education and Formal Training :

Work Experience :

Knowledge, Skills, and Abilities Required :

Physical Requirements :

Cape Fear Valley Health System is an Equal Opportunity Employer M / F / Disability / Veteran / Sexual Orientation / Gender Identity