Mortgage Processing Manager

Job Description

Job Description

Functional Title : Mortgage Processing Manager

Reports To : VP – Mortgage Operations

Grade : 9

FLSA : Exempt

Date : October 2025

Mlend is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities.

General Summary

The Mortgage Processing Manager oversees the daily operations of the mortgage processing department while managing a personal pipeline of loans. This role provides leadership, coaching, and support to the team of loan processors to ensure all loans originated by our loan officers are organized, accurate, and completed in a timely manner. The Manager is responsible for verifying that all loan documentation is complete, compliant, and aligned with internal standards and regulatory requirements. This position will also be responsible for monitoring department workflow, upholding performance and quality standards, and fostering strong collaboration among processors, loan officers, underwriters, and third-party partners. The Mortgage Processing Manager consistently represents the company professionally and courteously, reflecting our commitment to exceptional customer service.

Primary Responsibilities and Duties

• Leads, coaches, and mentors the mortgage processing team to ensure consistency, accuracy, and efficiency in all processing functions.
• Manages the department’s overall pipeline while maintaining a personal pipeline of assigned loans.
• Reviews and monitors pipeline reports to ensure all loans progress within established timelines and service level expectations.
• Conducts quality control reviews of loan files to ensure completeness, accuracy, and compliance prior to submission to underwriting.
• Serves as the primary escalation point for complex or challenging loan files, assisting processors in resolving issues quickly and effectively.
• Oversees and coordinates third-party vendor services, including appraisals, title work, automated underwriting, and insurance coverage.
• Strengthens communication and collaboration across departments (loan officers, underwriters, and closers) to streamline processing and prevent delays.
• Identifies opportunities for process improvement, system enhancements, and automations to optimize the borrower and employee experience..
• Tracks department productivity, accuracy, and service metrics; provides ongoing coaching, performance feedback, and formal evaluations to team members.
• Supports business growth by ensuring excellent service levels and a seamless borrower experience throughout the loan process.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc
• Participates in departmental meetings and process improvement initiatives; recommend and implement enhancements to systems or procedures as needed.
• Maintains department preparedness for contingency operations, including documentation and testing of alternate-site processing capabilities.
• Supports and participates in community activities and initiatives.
• Other duties necessary to meet business objectives.

Knowledge, Skills and Abilities

Full-Time Benefits :

Work Environment :

This job description represents a summary of typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties.