Senior Customer Service Representative

Sr. Customer Service Representative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Meritain Health an Aetna / CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50 / hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

Position Summary :

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.

Maintain department established performance metrics at a meets or exceeds expectations level.

Work together as a team and apply the Aetna Core Values in day-to-day operations.

Creating a Differentiated Service Experience

Demonstrating Service Discipline

Handling Service Challenges

Providing Solutions to Constituent Needs

Working Across Boundaries

Required Qualifications :

1+ years of customer service experience

Experience in a metric based environment

Proficiency with full suite of Microsoft Applications

Comfortability utilizing search engines

Excellent multi-tasking skills

Ability to Effectively Communicate

Preferred Qualifications :

Experience working in a call center environment

Medical terminology / insurance experience

Results oriented and self-motivated

Experience working remotely

Education : High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : The typical pay range for this role is : $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.