Contact Center Specialist, AM, Facilities- Lakeland

Contact Center Specialist, AM, Facilities

Publix Super Markets is seeking a Contact Center Specialist to join our Facilities team! The purpose of this position is to receive service requests from Publix retail, support and corporate locations and through analysis to contribute to the reduction of maintenance and refrigeration expenses, outages and environmental concern using technology and problem resolution. This includes coordinating the activities of internal and external resources.

Responsibilities :

• Responsible for providing break / fix service to a high volume of retail and support customers via phone call and email support
• Responsible for daily call management tasks including but not limited to coordination, reporting, work load leveling, analysis and escalation
• Responsible for participating in improvement efforts
• Responsible for providing problem determination to resolve break / fix equipment issues
• Communicating with vendor partners regarding follow ups and dispatching work orders

Hours of Work : 8 : 00AM - 4 : 30PM

Location : Lakeland, FL

State : Florida

Frequency of Pay : Weekly

Travel Frequency : Rarely / None

Minimum Base Pay : $22.30

Maximum Base Pay : $30.70

Potential Annual Base Pay : $46,384 - $63,856

Zip Code : 33815-3760

Benefits Information :

Required Qualifications :

Preferred Qualifications :