Bilingual Customer Service Representative

A company is looking for a Bilingual (Spanish / English) Customer Service Representative - Remote.

Key Responsibilities

Handle inbound calls regarding claims inquiries, providing clear and empathetic support

Apply knowledge of the claims process to resolve customer questions accurately

Record detailed notes of all customer interactions in the processing database

Required Qualifications

High School Diploma required

Spanish / English language proficiency is required

1 - 2 years of previous call center / customer service experience required

Ability to actively listen and provide thoughtful solutions to customer concerns

Proficient personal computer skills, including Microsoft Office