Sales Operations Specialist, CPG Direct (Contractor)

Sales Operations Specialist

Join our dynamic team as a Sales Operations Specialist, where you'll play a pivotal role in driving efficiency and customer satisfaction within Peet's CPG Direct channel. Reporting directly to the CPG Direct Sales Operations Manager, you'll ensure seamless order execution, timely deliveries, and robust revenue generation for the company. If you're a proactive problem-solver with a passion for operational excellence and experience in the fast-paced world of CPG, we want to hear from you!

This is a Remote Contractor position with an hourly rate.

Duration : 8 -12 months / Full-Time

The target hourly rate is $35 / hr.

What You'll Do (A Day in the Life) :

• Build and maintain strong partnerships with internal cross-functional teams as well as external partnerships with our customers.
• Own the end-to-end purchase order execution process (O2C), ensuring timely and accurate delivery while meeting customer expectations and compliance requirements.
• Act as the main point of contact for sales operational customer needs, balancing customer satisfaction with internal efficiency.
• Investigate and resolve customer-related issues, identifying root causes and developing scalable solutions to prevent future disruptions.
• Monitor and maintain high levels of quality, accuracy, and consistency in CPG sales operations processes.
• Proactively identify and implement opportunities to streamline workflows, reduce errors, and improve overall operational performance.

Key Responsibilities :

What You Bring (Qualifications) :

Preferred Skills (Nice to Have) :