Customer Service Support Specialist - TS / SCI with Polygraph

Req ID : RQ205964

Type of Requisition : Regular

Clearance Level Must Be Able to Obtain : Top Secret SCI + Polygraph

Public Trust / Other Required : None

Job Family : IT Infrastructure and Operations

Skills :

Customer Service,System Administration,Technical Support

Experience :

5 + years of related experience

US Citizenship Required :

Yes

Job Description :

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU'LL NEED TO SUCCEED :

Education : Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Required Experience : 5+ years of related

Required Skills & Experience :

Demonstrated experience in customer service

Demonstrated experience in technical support service

Demonstrated experience in system administration for Windows and Linux systems

Demonstrated experience trouble-shooting hardware, telephony, and video

Demonstrated experience deploying and testing hardware and software

Demonstrated experience using an enterprise ticketing system

Demonstrated experience working with Windows Operating Systems

Demonstrated experience working with Linux Operating Systems

Demonstrated knowledge of LAN / WAN architectures and troubleshooting

Demonstrated working knowledge with VPN clients such as Cisco VPN and others

Desired Skills and Demonstrated Experience :

Demonstrated exceptional security practice in working with Restricted Handling (RH) data

Experience working with special systems such as FSA3 and FiCE

Trained and Certified as a Data Transfer Officer

Trained and Certified as a Krypto handling technician

Trained to support special "Back Room" requirements

Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures

Security Clearance Level : TS / SCI with Polygraph

Location : Dulles VA - On Customer Site

U.S. Citizenship Required

GDIT IS YOUR PLACE :

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

#GDITEnhanced2025

#OpportunityOwned

#GDITCareers

#WeAreGDIT

#JET

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans