Pharmacy Call Center Representative

A company is looking for a Pharmacy Call Center Representative.

Key Responsibilities

Answer high volume of calls and assist members with plan questions and mail-order pharmacy requirements

Maintain accurate records and profiles for patients, ensuring confidentiality and effective communication

Collaborate with pharmacy staff for follow-ups and ensure timely completion of tasks while meeting call center goals

Required Qualifications

High School Diploma or equivalent

2 years of previous customer service experience

Basic proficiency in MS Office : Word, Excel, and Outlook

Ability to multitask efficiently and manage competing demands

Experience with telephone and office equipment