General Manager

Job Description

Job Description

Salary : Salary : $64,000 / yr Benefits Include : 3 weeks+ PTO / paid holidays increasing with tenure, 50% employer-paid health benefits and 401K with 4% employer match.

We value bright, adaptable, energetic team players with a strong desire to contribute and lead. If you possess an insatiable curiosity and an eagerness to learn, we want you on our team. We are an evolving company with a focus on four values : community, kindness, contribution, and growth.

Our mission is simple : At Sweet Cow, we are committed to making the best-tasting ice cream, served by the friendliest scoopers, in the cleanest shop on the planet.

Let's scoop smiles together!

Your role :

The General Manager provides strategic direction, maintains operations, and drives results through people development, sales, and growth. General Managers hire, train, and coach through company values to uphold standards and achieve the company mission. If you thrive on challenges and are eager to explore opportunities for personal and professional growth, this role is designed for someone like you. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community. Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team, and we look forward to welcoming you on board!

Your Contribution and Responsibilities :

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences rooted in company values
• Create and foster a customer-centric shop culture
• Address customer needs and concerns through genuine care and authentic human connection
• Embrace, share, and coach customer feedback
• Cultivate and nurture a lively and spirited shop vibe for the team and customers
• Create and foster community connections outside the shop

Build Effective Teams

Execution

Communicate with Impact

Requirements

Compensation

Rewards & Bonuses

Benefits

Paid Time Off

Perks

JOINING THE HERD : OUR HIRING PROCESS

Were excited you're interested in being part of Sweet Cow! Our hiring process is designed to be smooth, transparent, and efficientso you know what to expect every step of the way. The following steps are tentative and subject to change.

Application Submission Window

Resume Review

Google Meet Screening

Performance Tasks

In-person Interview, Performance Task Review & Stage

Reference Checks & Offer

Start Date

Applications are accepted on an ongoing basis.