CSR Specialist (Hybrid)

The CSR Specialist (Hybrid) will monitor processing level work providing a higher level of support to the division and agents including process insurance applications endorsements renewals cancellations and data entry.

Duties & Responsibilities :

• Support daily work interactions between CSRs and agents.
• Complete complex priority transactions.
• Process underwriter requests from faxes phone calls emails and quotes.
• Delegate transactions to raters including umbrella renewals auto renewals linked to an umbrella homeowner and umbrella modified links and handwritten endorsements.
• Locate claim endorsements and ensure they are completed timely.
• Monitor status of rater renewal queue rater error queue modified links and incomplete mail pendings to ensure timely completion.
• Review and monitor late endorsement and renewal lists timely completion.
• Order and interpret miscellaneous reports.
• Handle requests and answer inquiries from internal departments and agents regarding underwriting processes and procedures.
• Manage phone coverage when raters are reassigned.
• Communicate work or personnel related issues to management.
• Communicate work related information from management to CSRs.
• Assist CSRs with correction of quality assurance issues.
• Update management on progress of CSR work development for reviews.
• Professionally handle incoming and outgoing customer phone calls.
• Maintain good relationships with internal and external customers.
• Other work as assigned.
Requirements :
• GED
• 2 years rating experience

Qualifications / Skills :

Market Range 3 / 40 hours per week / 2 days in office

Salary Range : $38400 - $57600

Accepting applications through : 12 / 12 / 25

Required Experience :

IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full-Time

Department / Functional Area : Insurance

Experience : years

Vacancy : 1

Monthly Salary Salary : 38400 - 57600