Customer Support Specialist - Daylight

Job Description

Job Description

We're Changing the Rentals Industry

We're a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, our focus has shifted to our category-leading AI and data SaaS products with triple-digit growth rates.

We're a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a

• holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

As the Support Specialist for our Daylight product, you will be instrumental in ensuring a seamless customer experience for our multifamily partners as they adopt and utilize our revenue management platform. You will collaborate closely with our Pricing Advisors, Implementation team, and Customer Success Managers to troubleshoot technical issues, resolve data and configuration challenges, and provide timely support that drives customer confidence and retention.

This role requires exceptional problem-solving skills, technical curiosity, and a customer-first mindset. You'll serve as a trusted point of contact for users, ensuring platform reliability, quick issue resolution, and consistent, high-quality communication.

Responsibilities :

Qualifications :

Why Rentable :

If you need assistance and / or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.