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Administrative - Patient Access Representative
Administrative - Patient Access RepresentativePacer Group • Pittsfield, MA, United States
Administrative - Patient Access Representative

Administrative - Patient Access Representative

Pacer Group • Pittsfield, MA, United States
4 days ago
Job type
  • Full-time
Job description

Job Title : Administrative - Patient Access Representative

Location : Pittsfield, MA

Start Date : 12 / 15 / 2025

Duration : 13 weeks

Schedule Shift : Days 12 hours per day | 8 : 00AM - 8 : 30PM | 36 hours in a week

Pay Rate : $27 / hr

Description :

TITLE : Administrative - Patient Access Representative

CLIENT WILL CONSIDER LOCAL TRAVELERS FOR THIS NEED.

EDUCATION / EXPERIENCE / TRAINING

Required :

Minimum 2 years current hospital / Urgent Care Access Coordinator experience

  • ABILITY TO WORK INDEPENDENTLY / HIT THE GROUND RUNNING - REQUIRED
  • High school diploma required
  • REGISTRATION / INSURANCE EXPERIENCE REQUIRED
  • Confidentiality is a MUST
  • This is a small community without public transport. Traveler candidate must have their own vehicle. This is a firm requirement.

DUTIES AND RESPONSIBILITIES

Patient Registration & Intake

  • Greet and check in patients arriving for urgent care services.
  • Verify patient identity and demographic information.
  • Perform complete registration in the EHR system with a high level of accuracy.
  • Collect insurance information, verify coverage, and determine copays or financial responsibility.
  • Obtain signed consent forms and ensure all required documentation is completed.
  • Insurance & Financial Processing

  • Conduct real-time insurance verification using electronic systems or payer portals.
  • Explain insurance benefits, copayments, and financial policies to patients clearly.
  • Process payments, issue receipts, and balance daily cash drawer.
  • Troubleshoot insurance eligibility issues and escalate as needed.
  • Customer Service & Communication

  • Provide a welcoming experience for patients and families in a high-volume urgent care setting.
  • Communicate wait times, clinic processes, and expectations.
  • Answer phones, schedule or update appointments when appropriate.
  • Maintain professionalism, confidentiality, and sensitivity to patient needs at all time
  • Create a job alert for this search

    Patient Representative • Pittsfield, MA, United States

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