Customer Service Lead

Company Profile :

Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development!

Since its successful launch in 2020, Vego Garden has quickly become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. In just five years, our rapid growth has led to the establishment of a 200,000-square-foot headquarters and distribution center, along with a beautiful 5-acre farm.

Today, Vego Garden proudly employs over 100 dedicated team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for both children and pets. We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe’s, Wayfair, and Amazon.

We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved communities, and other philanthropic initiatives - helping to grow gardens and give back across the nation by making gardening easier anytime, anywhere!

Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.

Job Purpose :

We are seeking a Customer Service Lead to join our team and help us provide exceptional support to our customers. This role focuses on coaching and mentoring a small but growing team, managing escalated customer issues, monitoring team performance metrics, and contributing to process improvements.

Essential Responsibilities :

Lead, Coach, and Mentor the Customer Service team.

• Guide a customer service team, providing ongoing coaching and support.
• Foster collaboration, innovation, and a customer-first mindset.
• Support team development through regular feedback and skill building.
• Step in for the Customer Service Manager and / or Supervisor when needed, to maintain operation and service excellence.

Handle Escalated Customer Issues.

Monitor Team Performance and Metrics.

Support Process Improvement Initiatives.

Technical and Knowledge Support.

Cross-Department Collaboration.

Perform all other duties as assigned.

Requirements

Physical Demands :

This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.

Job Location and Work Schedule :

Benefits