Director, Program Development & Evaluation

Director Of Program Development And Evaluation

The Community Resource Center (CRC) team jointly oversees the operations of 14 CRCs across Los Angeles County in partnership with L.A. Care Health Plan. These centers are designed to improve community health and promote health equity by addressing key social drivers of health. The Director of Program Development and Evaluation reports to the Senior Director of Community Programs and provides strategic leadership across operational, programming, evaluation, member engagement, and community engagement functions for all 14 CRCs. Serving as the primary day-to-day partnership lead for Blue Shield Promise with L.A. Care, the Director ensures that CRC programs, initiatives, and operations align with the broader strategic priorities of both organizations. The role includes developing and managing a comprehensive CRC evaluation framework, including key performance indicators, dashboards, and cost benefit analyses. The Director also oversees all aspects of team leadershiphiring, coaching, training, performance management, and motivating staff to foster an effective, high performing team.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will :

• Develop and implement a programming strategy that meets the goals and objectives of the CRC partnership with LA Care Health Plan
• Lead program development efforts by identifying new partnerships and opportunities to support the CRCs' growth and sustainability
• Drive program strategy by providing data-driven recommendations on which programs, services, and interventions to test, scale, or sunset
• Lead the program evaluation strategy, including the integration of real-time participant feedback and community insights, to improve programming and operations
• Ensure Blue Shield Promise's investment in the CRC joint initiative is utilized as designed and maintain a strong partnership with LA Care team
• Develop goals, objectives and action plans for CRC staff including full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees

Qualifications

Your Knowledge and Experience

About Us

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities join us!

Our Values :

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility :

For most teams, this means coming into the office two days per week.

Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.

For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements :

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office / deskwork - Activity level : Sedentary, frequency most of work day.

Equal Employment Opportunity :

External hires must pass a background check / drug screen. Qualified applicants with arrest records and / or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.