Property Field Claims Adjuster (Phoenix, AZ)

Property Claim Manager

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically within the Phoenix metro area. You must be located within that metro area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.

In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly interacting with customers. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Position Compensation Range : $56,000.00 - $92,000.00

Pay Rate Type : Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

You will investigate the origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

You will identify complex issues and seek assistance as needed. Handles claims on a good-faith basis.

You will handle 1st party claims under multiple policy @types and numerous endorsements.

You will conduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.

You will respond to customer inquiries, make appropriate decisions, and close files as needed.

You will interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.

You will proactively provide all parties with the claim process and status as appropriate; answer questions or redirect to other areas.

Specialized Knowledge & Skills Requirements

Demonstrated experience providing customer-driven solutions, support, or service.

Demonstrated experience handling 1st party, multi-line claims across our operating territories, or other equivalent experience.

Demonstrated experience handling moderately complex claims, or other equivalent experience.

Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

Valid driver's license required plus an acceptable driving record.

Obtain state specific property casualty claims licensing as required.

Travel Requirements

Up to 50%.

Catastrophe duty up to 75% as applicable.

Physical Requirements

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes.

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Adjusting or moving objects up to 50 pounds in all directions.

Additional Preferred Qualifications

Familiarity and experience with Xactimate.