Seasonal Guest Experience Associate

Job Description

Job Description

Position Description : SEASONAL GUEST EXPERIENCE ASSOCIATE

PAY RATE : $13.00 / HR

SUMMARY OF JOB

The Seasonal Guest Experience Associate is responsible for making an exceptional first

and last impression on the guests, and provides excellent customer service in a

professional, friendly, and positive manner. Guest Experience Associates assist with

general admission, as well as supporting special exhibition and event operations. This

position reports to the Guest Experience Manager and Event Manager.

TASKS / FUNCTIONS

• ? Welcome guests to the Botanical Garden in a friendly and hospitable manner.
• ? Assist guests by validating admission tickets.
• ? Assist with wayfinding for guests on garden trails.
• ? Operating as a parking attendant to assist with traffic control.
• ? Explain ticket prices, schedules, and Botanical Garden special events.
• ? Provide guests with information regarding activities conducted at the Botanical

Garden.

well stocked.

special events.

offers and upcoming events.

reported and fixed immediately. Report any problems to the Guest Experience

Manager and Event Manager.

garden knowledge.

or add to the duties of this position at any time.

QUALIFICATIONS

preferred.

PHYSICAL REQUIREMENTS

While performing the duties of this job the employee is required to sit and stand for long

periods and walk. The employee must be able to reach with hands and arms; and use

hands to finger, handle, and feel. The employee is frequently required to climb or

balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk

and hear. The employee must occasionally lift and / or move, carry, push, or pull at least

50lbs. Specific vision requirements for this job include close vision, color vision, depth

perception, ability to focus, and night vision. The employee must be able to take

directional cues directly or indirectly.

WORK ENVIRONMENT

outside weather conditions.

extreme cold.

Job descriptions are guidelines that attempt to characterize major duties and

responsibilities of employees and are subject to change as needs and programs

change. At the San Antonio Botanical Garden, they are considered neither inclusive nor

exclusive.

The San Antonio Botanical Garden is an Equal Opportunity Employer.