EHR Trainer
Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our patient-centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.
Full Time Employee Benefits :
- 21 Days of Paid Time Off
- 10 Observed Holidays
- Medical Insurance (entire deductible paid by us!)
- 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
- Dental Insurance
- Vision Insurance
- Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
- 401K Matching after 1 year of employment
- Flexible Spending Account, Dependent Care FSA
- Life Insurance (included at no cost to the employee)
- Long Term Disability (included at no cost to the employee)
- Employee Assistance Program (included at no cost to the employee)
Summary : The EHR Trainer assesses needs, plans, develops and delivers training for the use of the electronic health record and other clinical IT systems. As part of the informatics team the Training specialist supports the adoption and optimization of health information technology such as Electronic Health Records, patient portal applications, and other clinical technologies.
Areas of Responsibility :
Training Responsibilities :
Provides individual and group based EHR training to staff members via multiple modalities (in-person, classroom, one-on-one, virtual)Provides real time at-elbow, persistent-chat based and virtual training assistance to end usersCommunicates with, trains and support system super-usersWorks with individual staff members, managers, and clinicians to evaluate their information technology needs, use and abilityWorks collaboratively to continuously update training materials to reflect current practice and workflows for various training needs which may include :New user trainingRefresher and ongoing trainingTopical or workflow-based trainingsHelpful hints, tips, and FAQsParticipates and planning, training and implementation of system upgrades and new featuresWorks with informatics team to provide responsive service based on user needs including training to assure widespread acceptance and use of clinical systemsSubject Matter Expertise :
Maintains up-to-date expertise on the operation and application of the EMR system.Has a working knowledge of key indicators, standards and processes related to EMR systems.Remains current with new technologies and promotes a positive IT organizational cultureProject Support Responsibilities :
Assists with customization of the EHR for workflow supportDocuments EHR workflows to reflect recommended practicesParticipates in and may lead initiatives related to new features of EHR or patient portalEducation / Experience :
Associate degree in health information technology / health information management, or equivalent experience working with EHRs, Epic preferred.Two or more years of experience at an FQHCCredentialed Medical Assistant or Licensed Nurse requiredDesired Skills :
Excellent interpersonal skills, can work collaboratively with diverse personalitiesSelf-learner with ability to easily learn new softwareAbility to prioritize and complete multiple tasksUnderstanding of clinical work flow and technology needs in the outpatient FQHC settingStrong understanding of HIPAA and its application in outpatient practicePossesses practical experience using technology to support patient careHigh integrity and trustworthinessLanguage Skills : Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary. Bilingual in English and Spanish, both written and verbal preferred.
Petaluma Health Center is an Equal Opportunity Employer. Petaluma Health Center does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.