- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
- Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
- Fully understand AGI Health & Safety and Security policies.
- Attend training courses as may be required by AGI.
Physical Requirements:
- Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).
- Must be able to sit or stand for long periods of time.
- Must be able to work in various weather conditions.
Knowledge, Skills & Abilities:
- Good Communication Skills – Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.
- Customer Service Skills – Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.
- Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.
- Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
- Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.
Qualifications:
- High school diploma or GED
- Be at least 18 years of age.
- Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthly
- High proficiency of computer and smartphone skills, including smartphone applications.
- Excellent verbal and communication skills.
- Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.
- Must wear company uniform as outlined and conform to all grooming standards.
- Must after training, be able to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology.
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.