Field Service Technician

Phila Communications is looking for a Field Service Technician to join our team.

The Field Service Technician will be based out of our office and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.   The ideal candidate is prompt and reliable, has superior support skills and excellent communication.

He / she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities :

• Support the client – Oversee all network services and perform tests on equipment and circuits.  Troubleshoot issues and resolve any requests or concerns that come up in a timely manner.
• Perform tests to ensure systems are error-free.
• Maintain relationships with customers and follow company guidelines.
• Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment.
• Create reports of customer service calls.
• Make suggestions for equipment upgrades while maintaining the current inventory, including vans and trucks.

Requirements :