Customer Support Engineer

A company is looking for a Customer Support Engineer (Remote).

Key Responsibilities

Support customers via phone, email, and Zoom, managing the resolution process end-to-end

Diagnose and resolve issues related to networking, API usage, integrations, and file automation

Identify and escalate bugs, collaborating with Engineering to implement quick fixes

Required Qualifications

Technical curiosity and ability to solve complex puzzles

Experience in troubleshooting technical issues across various platforms

Ability to provide empathetic customer support while focusing on solutions

Experience in fast-paced environments with a strong attention to detail

Strong written communication skills for documenting updates and insights