Lead Bank Teller

Job Type

Full-time

Description

The Lead Bank Teller is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies and procedures and adheres to applicable government regulations. Performs a variety of account maintenance duties including new account opening. Balances each day's transactions and verifies cash totals.

Essential Functions

1. Customer Service

• Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer.
• Understands the Bank's product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport.
• Resolves customer questions and / or problems by making observations, listening and asking questions. Refers the customer to a supervisor or appropriate department.

2. Operations

3. Compliance

4. Other

Requirements

Education : High school diploma or general education degree (GED)

Required Experience : Minimum 1 year cash handling and customer service experience

Skills / Abilities : Excellent customer service, communication, interpersonal and problem-solving skills. Proficient in the use of personal computers and related software. Ability to work varied days / hours as business dictates.

Additional Comments :

River City Bank is an Affirmative Action and Equal Opportunity Employer with a commitment to diversity. Individuals seeking employment at River City Bank are considered without regards to ancestry, age, color, physical or mental disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran / military status or any other consideration made unlawful by federal, state or local laws.

Note : River City Bank does not sponsor applicants for work visas.

For CA residents please read the Notice at Collection - California before applying.

Salary Description

$23.00 - $25.00