Position Summary :
The QA and Support Specialist is responsible for reviewing session notes to ensure documentation accuracy, quality of care, and compliance with insurance and company guidelines. This role supports clinical and billing teams by maintaining high standards of care and ensuring that services are properly documented and billed.
Key Responsibilities :
- Review session notes for accuracy, completeness, and alignment with treatment plans.
- Ensure documentation meets insurance, Medicaid, and company compliance standards.
- Monitor quality of care through session data and feedback.
- Verify billing accuracy and resolve discrepancies with the billing and authorization teams.
- Provide feedback and guidance to staff on documentation best practices.
- Assist with training and support related to documentation and QA expectations.
Qualifications :
1–2 years of experience in ABA, healthcare, or related quality assurance role.Strong understanding of clinical documentation and insurance billing requirements.Excellent attention to detail, writing, and analytical skills.Ability to provide constructive feedback and collaborate across teams.Familiarity with EHR or practice management systems (e.g., CentralReach, Catalyst) preferred.Core Competencies :
Accuracy and thoroughness in reviewing documentation.Strong communication and organizational skills.Knowledge of compliance and ethical standards in clinical settings.