Job Description
Job Description
Job description :
Ourisman Chrysler Dodge Jeep Ram Fiat of Baltimore is hiring an Assistant Service Manager / Service Advisor. We are looking for an individual with 2 years of CDJR Dealership experience and a proven track record of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. Enjoy our state of the art service department. This is an opportunity to join the area's top automotive company.
Automotive Service Advisor Responsibilities and Duties
- Greet customers in a timely, friendly manner and obtain information
- Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service / repairs are understood by the customer
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
- Provide the client with an accurate estimate of repair or maintenance cost, and / or a minimal diagnostic fee with explanation of associated cost. Detail problems and pertinent information, and secure client authorization for repair or service.
- Reynolds and Reynolds experience a plus
Automotive Service Advisor Qualifications and Skills
High School Diploma or EquivalentExperience in Automotive serviceFluent English Bilingual a plusDocumentation of past performanceAutomotive Knowledge requiredQuality Focus, Productivity, and Problem SolvingStrong Teamwork and Communication SkillsOut-going personality with experience at developing relationshipsCan work in a fast-pace environment, are organized, and can manage time efficientlyMust have valid driver's licenseOurisman Automotive Group is an equal opportunity employer operating a drug free work environment.
Job Type : Full-time
Benefits :
401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceExperience :
CDJR Advisor (2 years)Reynolds & Reynolds Ignite experience2 Years of New Car Dealership Service Advisor ExperienceLicense / Certification :
Valid Driver's License
Company Description
Ourisman Honda Laurel
Company Description
Ourisman Honda Laurel