Service Advisor Automotive

Job Description

Job Description

Job description :

Ourisman Chrysler Dodge Jeep Ram Fiat of Baltimore is hiring an Assistant Service Manager / Service Advisor. We are looking for an individual with 2 years of CDJR Dealership experience and a proven track record of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. Enjoy our state of the art service department. This is an opportunity to join the area's top automotive company.

Automotive Service Advisor Responsibilities and Duties

• Greet customers in a timely, friendly manner and obtain information
• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service / repairs are understood by the customer
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and / or a minimal diagnostic fee with explanation of associated cost. Detail problems and pertinent information, and secure client authorization for repair or service.
• Reynolds and Reynolds experience a plus

Automotive Service Advisor Qualifications and Skills

High School Diploma or Equivalent

Experience in Automotive service

Fluent English Bilingual a plus

Documentation of past performance

Automotive Knowledge required

Quality Focus, Productivity, and Problem Solving

Strong Teamwork and Communication Skills

Out-going personality with experience at developing relationships

Can work in a fast-pace environment, are organized, and can manage time efficiently

Must have valid driver's license

Ourisman Automotive Group is an equal opportunity employer operating a drug free work environment.

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Experience :

CDJR Advisor (2 years)

Reynolds & Reynolds Ignite experience

2 Years of New Car Dealership Service Advisor Experience

License / Certification :

Valid Driver's License

Company Description

Ourisman Honda Laurel

Company Description

Ourisman Honda Laurel