Guest Services Agent

Guest Services Agent

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services Agent will provide a welcoming approach to employees and visitors while efficiently managing reception areas to accommodate employee and guest needs. The role is client facing and the Guest Services Agent will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.

Various duties to include : verifying identity, checking in and out any visitors and referring / escorting visitors to reception or meeting areas. The receptionist will be responsible for answering incoming calls, directing calls, as well as general office support with a variety of clerical tasks. Reports to the Regional Human Experiences Manager.

Key Responsibilities

• Greet / host / provide support for guests, visitors and employees
• Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an associate's voice mailbox when the associate is unavailable
• Point of contact for packages / deliveries
• Prepares packages and creates shipment labels
• Update phone lists
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
• Organizes and maintains reception / front desk areas
• Housekeeping Duties (i.e. : pick up and display newspapers, umbrellas, coffee machine maintenance, etc.)
• Maintain conference rooms for cleanliness / reserve conference rooms, including ordering and / or setup
• Resolve problems associated with all building services including : janitorial, mailroom, copier services, parking, badging, and conference rooms
• Assists with the coordination and scheduling of office / building maintenance activities
• Works collaboratively within the facility management team
• Anticipates and responds to Client's needs and concerns
• Identifies potential risks and escalate, to ensure no incident or disruption to the Client's operations
• Additional job duties, as requested

Qualifications

Location : On-site Plano, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

Accepting applications on an ongoing basis until candidate identified.