Patient Access Representative IIWestwing • Buffalo Grove, IL, US
No longer accepting applications
Patient Access Representative II
Westwing • Buffalo Grove, IL, US
3 days ago
Job type
- Full-time
- Part-time
Job descriptionPerforms complete and accurate registration and / or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees. Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location. Access areas include but may not be limited to Busse Center, Emergency / Admitting Department, Immediate Care Centers, Laboratory and Cancer Services. Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service. Offers and / or schedules interpreter services for patients when necessary. Obtains and scans general consent for treatment, identification and insurance cards, Coordination of Benefits and other appropriate documents. Obtain and submit National Provider Identification (NPI) for providers not on staff ordering outpatient diagnostic tests. Interpret physician orders for completeness and compliance with regulatory agencies and NCH policies. Informs patients of registration processes and privacy notification, establishes financial responsibility to meet internal, regulatory or payer requirements. When applicable, completes the Medicare Secondary Payer (MSP) questionnaire and discusses potential deferral of services according to NCH policy. Initiates the Medicare Advance Beneficiary Notice (ABN), as appropriate, and explains payer policies to patients. Streamlines check in process for patient previously pre-registered and appropriately updates the account for changes identified upon arrival. Reviews physician's orders for compliance with the Illinois Department of Public Health (IDPH), and the Center for Medicare & Medicaid Services (CMS) regulations and NCH and medical staff office policies. Ensures financial protocols and requirements are met. Refers patients to Financial Counselors for identification of financial assistance options. Identify clinical and financial criteria that require involvement of Case Management team or Financial Counseling. Collaborate with internal and external customers to provide timely resolution to third party payer requirements prior to date of service. Minimizes third party payer denials by verifying authorization of service prior to forwarding patients to service delivery areas. Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services. Provides support to primary care practices and specialty care providers regarding utilization, authorization and referral activities. Communicates effectively with service delivery areas when unresolved financial issues impact appointment schedules. Proficient in the use of CPT and ICD codes, and utilizes online payer resources. Utilize estimator to determine financial responsibility and attempt to secure all financial responsibility prior to the date of service. Meet monthly cash collection goals as determined collaboratively by Department Director / Manager. Maintain registration accuracy by meeting or exceeding expectations with 97% or higher accuracy score. Resolve all work queues within Department standards determined time period to release bill holds to ensure timely reimbursement. Log cash collected receipts and maintain balanced cash at all times. Coordinates scheduling of service areas for patients requiring multiple tests. Identify and assign electronic educational programs for scheduled services. Explains patient prep and way finding instructions to patient. Collaborates with physician offices to check-in appointments and schedule tests post-physician office visits at offsite NCH locations Electronically records all required and updated information on patient accounts in multiple hospital information systems according to Emergency Medical Treatment and Active Labor Act (EMTALA), the Health Insurance Portability and Accountability Act (HIPAA), payer, and other applicable regulations and standards. Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff. Notifies clinical department of patient's arrival. May do basic precepting for new hires and acts as a resource team member for performance improvement activities and a super user for various registration and scheduling related systems. May perform as a patient receptionist / greeter. Assists patients with way finding and transport needs. Contacts clinical departments and scheduling staff as needed to assist in promoting the efficient flow of patients and prioritization of service scheduling and admissions. Assists with other tasks to support the clinical department as determined by the Manager of Patient Access. Performs customer service standards by adhering to the AIDET principles. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Consistently demonstrate premier customer service and communication skills with all internal and external customers / contacts and ensure the patient and their family members have the best hospital encounter possible. Adheres to all Northwest Community Hospital standards, policies, and procedures and reports compliance concerns to management staff. Education : High school diploma required. College degree preferred. Skills : Computer experience in a windows environment required, Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols, The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician's and staff in person and on the telephone, Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient's family and physician's, Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures, Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers), Ability to transact payments at time of service and maintain a cash drawer Experience : Minimum 2 years of customer service work experience required, Minimum of 1 year experience in a healthcare patient access department or hospital required, Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required, Epic Registration and / or Scheduling experience preferred Certification : Successful on-the-job completion of NCH Patient Access Specialist I competencies required. Premium pay for eligible employees Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities
Patient Access Representative II
Hourly Pay Range : $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights :
- Position : Patient Access Representative II
- Location : Schaumburg, IL
- Full-Time (30 hours per week)
- Hours : Week 1 : Tue 7 : 45a-4p, Wed 6 : 30a-3p, Thur 6 : 30a-5p Week 2 : Mon 630a-5p, Tue 6 : 30a-5p, Sat 7 : 45a-2p
- Rotating Holidays
- Travel : Floating Locations between Buffalo Grove, Kildeer, and Mount Prospect
What you will do :
What you will need :
Benefits (For full time or part time positions) :
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence.
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets, VEVRRA Federal Contractor.
Create a job alert for this search
Patient Representative • Buffalo Grove, IL, US
Related jobs
Patient Access Representative II.The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position : Patient Access Representative II.Hours : ...Show more
The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Patient Service Rep / Insurance Verification.
Floating Outpatient Locations : ...Show more
AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Mount Sterling, Illinois, 62353!.
Client in IL seeking Physical Therapist.We are looking for a h...Show more AlliedTravelCareers is working with Skyline Med Staff to find a qualified Physical Therapy Assistant (PTA) in Jacksonville, Illinois, 62650!.
Join the Top- Rated Travel Healthcare Team! Skyline Med...Show more AlliedTravelCareers is working with Skyline Med Staff to find a qualified Physical Therapist (PT) in Mount Sterling, Illinois, 62353!.
Join the Top- Rated Travel Healthcare Team! Skyline Med Staff ...Show more AlliedTravelCareers is working with Pride Health to find a qualified Physical Therapist (PT) in Champaign, Illinois, 61820!.
A Physical Therapist (PT) assesses and develops treatment plans for patie...Show more 
A company is looking for a Patient Access Representative-Intermediate.Key Responsibilities Handle a high volume of patient and clinical business calls, averaging 60-65 calls per day Complete reg...Show more The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Patient Service Rep / Insurance Verification.
Warrenville (Call Center), Elmhurst, Woo...Show more AlliedTravelCareers is working with Delta Healthcare Providers to find a qualified Physical Therapy Assistant (PTA) in Belleville, Illinois, 62220!.
Compensation : $1,320 - $1,560 estimated weekly pa...Show more 
OP Rehab Full Time Outpatient Center.Schedule : Full Time, Day Shifts.Hospital : Ascension Alexian Outpatient Center.Various health insurance options & wellness plans.
Retirement benefits including em...Show more
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs.
With its main campus at Loyola University Medical Center, Loy...Show more
Title : Patient Access Representative (2958388).Location : Warrenville IL 60555 (Onsite).Shift time : Day 5x8-Hour (08 : 30 - 17 : 00).
Consistently practices Patients First philosophy and adheres to high ...Show more AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Physical Therapist (PT) in Carbondale, Illinois, 62901!.
Prime HealthCare Staffing, a national health care staffing ...Show more 
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs.
With its main campus at Loyola University Medical Center, Loy...Show more
Host Healthcare is seeking an experienced MRI Tech for an exciting Travel Allied job in Libertyville, IL.Shift : Inquire Start Date : 11 / 24 / 2025 Duration : 13 weeks Pay : $2719.At Host Healthcare, we a...Show more AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Physical Therapist (PT) in Mount Sterling, Illinois, 62353!.
Prime HealthCare Staffing, a national health care staff...Show more A company is looking for a Representative, Patient Solutions II.Key Responsibilities Deliver a high-quality patient experience through inbound and outbound call resolution Manage inquiries via m...Show more A company is looking for a Patient Access Service Specialist II.Key Responsibilities Perform patient admitting and registration activities, ensuring accurate collection of demographic, geographic...Show more
Patient Access Representative II
Endeavor Health • Evanston, IL, US
Full-time +1
Last updated: 4 days ago • Promoted
Patient Service Representative / Insurance Verifier - Per Diem - Rehab Services
Endeavor Health • Warrenville, IL, US
Full-time +1
Last updated: 1 hour ago • Promoted • New!
Travel Physical Therapist (PT) - $1,940 per week in Mount Sterling, IL
AlliedTravelCareers • Aurora, Illinois, US
Full-time
Last updated: 9 days ago • Promoted
Travel Physical Therapy Assistant (PTA) - $1,190 per week in Jacksonville, IL
AlliedTravelCareers • Aurora, Illinois, US
Full-time
Last updated: 8 days ago • Promoted
Travel Physical Therapist (PT) - $1,896 per week in Mount Sterling, IL
AlliedTravelCareers • Aurora, Illinois, US
Full-time
Last updated: 10 days ago • Promoted
Travel Physical Therapist (PT) - $2,226 per week in Champaign, IL
AlliedTravelCareers • Aurora, Illinois, US
Full-time +1
Last updated: 12 days ago • Promoted
Patient Access Representative
VirtualVocations • Naperville, Illinois, United States
Full-time
Last updated: 30+ days ago • Promoted
Patient Service Representative & Insurance Verifier - Per Diem - Rehab Services
Endeavor Health • Warrenville, IL, US
Full-time +1
Last updated: 1 hour ago • Promoted • New!
Travel Physical Therapy Assistant (PTA) in Belleville, IL
AlliedTravelCareers • Aurora, Illinois, US
Full-time +1
Last updated: 30+ days ago • Promoted
Patient Access Representative
Ascension • Schaumburg, IL, US
Full-time
Last updated: 9 hours ago • Promoted • New!
Patient Access Partner I
MacNeal Hospital • Melrose Park, IL, US
Full-time
Last updated: 4 days ago • Promoted
Patient Access Representative
Objectwin Technology Inc. • Warrenville, Illinois, United States
Temporary
Quick Apply
Last updated: 30+ days ago
Travel Physical Therapist (PT) - $2,106 per week in Carbondale, IL
AlliedTravelCareers • Aurora, Illinois, US
Full-time
Last updated: 6 days ago • Promoted
Patient Access Partner I
Illinois Staffing • Melrose Park, IL, US
Full-time
Last updated: 4 days ago • Promoted
Travel MRI Tech - $2719.75 / Week
Host Healthcare • Libertyville, IL, US
Full-time
Last updated: 10 days ago • Promoted
Travel Physical Therapist (PT) - $1,948 per week in Mount Sterling, IL
AlliedTravelCareers • Aurora, Illinois, US
Full-time
Last updated: 10 days ago • Promoted
Patient Solutions Representative II
VirtualVocations • Naperville, Illinois, United States
Full-time
Last updated: 5 days ago • Promoted
Patient Access Service Specialist
VirtualVocations • Naperville, Illinois, United States
Full-time
Last updated: 4 days ago • Promoted