Business Systems Analyst 2

Overview

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has a need for an IT Business Systems Analyst 2 to serve as a bridge between IT and business units, analyzing business needs and translating them into actionable technical solutions. This role involves managing and enhancing various business systems to support efficient processes, improve productivity, and align IT solutions with organizational goals.

This resource will become a systems expert, offering the advantage of efficiency gain and optimization through advisement on functional and non-functional testing and support for workflow and requirements with end users.

Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status.

Essential Responsibilities

• Business Requirements Gathering
• Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
• Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.
• System Analysis & Design
• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Work with IT teams to ensure that system designs meet business requirements and technical standards.
• Project Implementation
• Support project planning by developing timelines, defining project scope, and estimating resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.
• Stakeholder Communication & Support
• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
• Provide training and support to end-users, helping them understand system functionalities and maximize the systems value.
• Data Management & Reporting
• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making.
• Continuous Improvement
• Stay updated on industry trends, best practices, and emerging technologies.
• Proactively identify opportunities for process improvement and lead initiatives to optimize.
• Quality Assurance & UAT Leadership
• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.
• Product Launch & Post-Launch Support
• Coordinate product releases, working closely with release management, DevOps, and support teams.
• Monitor and track the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders.
• Risk & Compliance
• Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Required Qualifications

Strong knowledge of automation tools, monitoring, and logging platforms.

Proficiency in business analysis tools (e.g., Microsoft Visio, Lucidchart) and familiarity with project management software (e.g., ADO, Jira, Asana).

Analytical thinking and root cause analysis; ability to translate complex business needs into technical solutions.

Understanding of business processes and ERP / CRM systems.

Strong communication and collaboration skills.

Project management skills; adaptability; ability to work independently and with cross-functional teams.

What We Offer

About Us

With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplacesomething we truly value. Weve created an approachable and collaborative atmosphere. Here youll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.

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