Customer Service Assistant

Description

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will be responsible for handling inquiries, resolving issues, and ensuring that each customer interaction is positive and productive.

Job : On site

Location : Minneapolis, MN

Pay Range : $900 - $1250 per week

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products and services offered.
• Resolve customer complaints and issues with empathy and professionalism.
• Document customer interactions and maintain detailed records in our CRM system.
• Assist customers with order processing and tracking shipments.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Skills, Knowledge and Expertise

Benefits

Health Insurance : Comprehensive medical, dental, and vision coverage.

Retirement Plan : 401(k) with company matching.

Paid Time Off (PTO) : Generous vacation, sick leave, and holiday pay.

Professional Development : Opportunities for training, workshops, and career advancement.

Employee Assistance Program (EAP) : Access to mental health and wellness resources.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.