Embroidery Retail Associate

Embroidery Retail Associate

FIGS is seeking a skilled Full-Time Suture Specialist (Embroidery Machine Operator) to manage the embroidery operations at our Community Hub. This role involves handling in-Hub embroidery orders, maintaining and cleaning machines, and ensuring the quality of finished garments. The ideal candidate can work independently, manage multiple projects within deadlines, and possess a solid understanding of various embroidery machines. This position reports directly to the Store General Manager.

What You'll Do:

Embroidery Operations

• Read, interpret, and complete embroidery orders accurately.
• Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging).
• Track and communicate order status with the retail team.
• Inspect merchandise against order specs; perform adjustments or repairs as needed.
• Steam and prepare garments for customers.

Workflow & Quality

• Workflow & Scheduling: Oversee embroidery workflow by prioritizing and assigning jobs to ensure orders are completed accurately and on time.
• Quality Assurance: Establish and monitor embroidery quality standards, ensuring consistency across all products and catching issues before they reach customers.
• Training & Development: Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service, fostering a culture of skill development and accountability.
• Safety & Compliance: Ensure compliance with all safety protocols related to machine operation and embroidery production.
• Cross-Functional Collaboration: Partner with store leadership and HQ teams (VM, product, supply chain) to share embroidery trends, machine performance, and customer feedback.

Maintenance & Organization

• Perform minor machine repairs, cleaning, and oiling to ensure optimal operation.
• Coordinate preventative maintenance and third-party servicing as needed.
• Keep the work area clean and organized.
• Manage embroidery supplies, storage, and assist with inventory checks.

Team & Store Support

• Assist store leadership with non-embroidery tasks, including sales, operations, and caf support.

Qualifications:

• Flexible schedule, with availability to work weekends
• Strong organizational and time management skills; ability to manage multiple embroidery orders simultaneously.
• Experience operating and troubleshooting embroidery machines (Barudan experience a plus).
• Experience with single-head embroidery machines.
• Technical proficiency in embroidery software (Wilcom, Pulse, or equivalent).
• Proficiency with computer software for editing designs.
• Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
• Strong problem-solving skills; able to troubleshoot both machine and workflow issues under tight deadlines.
• Bilingual skills are beneficial but not required.
• All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Other Must Haves:

• Positive attitude
• Proven work ethic and integrity
• Ability to respond to short term deadlines
• Detail and quality oriented
• Desire to excel and grow with FIGS
• 100% awesome, like our scrubs

FIGS Compensation and Benefits

Pay Range: This role's hourly rate is between $14 and $16. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

Additional Compensation and Benefits (*only full-time employees eligible)

• Equity: FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
• Other compensation and benefits offered include:
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Insurance, and so much more

Benefits eligibility is determined by hour requirements and length of service

A little bit about us

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.