Desktop Support Engineer

Title : Desktop Support Engineer

Location : Rockford, IL

Job Description :

Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.? Application support : Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.? PC : Desktop / Laptop installation, book end users schedule for upgrade / refresh, perform user's existing computer system / software / data / printer installed / configuration settings intake prior any upgrade / refresh, and ensure they are as per order in the upgraded / refreshed computer.? Printers : Support all printers, support network configuration, driver installation, and vendor coordination for setup / repair of faulty devices, etc.? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.? Excellent understanding of Windows 10 / 11 OS, Android OS Mac OS, MS Office, Basic LAN / WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations? Provide onsite and remote technical assistance to End Users.? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.? Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB / KEDB and SOP's)?

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.