User Experience Researcher

Senior UX Researcher (Can sit anywhere but must be flexible to time zones for meetings)

We are looking for a creative and collaborative senior researcher who can keep the user at the center of our designs. You will work closely with the UX team and product owners to turn findings into great user experiences.

You would be primarily responsible for user research studies, directly impacting design strategies and applications. You must be able to create & run multiple types of user tests, analyze the collected data, and present the results along with your recommendations and meaningful user insights to all organizational levels with the highest quality. The ability to support interaction design and prototyping would be a great asset to our team but not required.

Core Requirements

6+ years of UX experience

Academic research background

Healthcare background

Ability to work in fast-paced agile environment

Take smart risks and champion new ideas

Work with minimal supervision on multiple concurrent projects

Ability to collaborate with others

Be open to receiving feedback and constructive criticism

Be willing to help teammates, share knowledge, and learn from them

Effectively communicate project status to management on a regular basis

Plans own work executing against deadlines

Researcher Requirements

A solid grasp of user-centered design, testing methodologies and usability

Demonstrable user impact and influence on product experience

Research including user personas, surveys & journey maps

Planning and executing research projects, drawing on research from various areas of the business : analytics, customer insight, support, account managers

Identify the proper research methods based upon product phase and timeline

Recruit test participants and manage participant scheduling

Create test criteria and run usability study sessions

Experience in qualitative and quantitative results impacting product strategy

Partner with UX team and product managers to understand detailed requirements

Involve team in your research sessions to ensure its effectiveness

Lead the effort to share user data and insights across the organization to build a culture of user-centered design

Develop research reports with clear and actionable recommendations

Effectively and creatively communicate research and play a key role in stimulating designs for the product

Familiar with testing methods including online remote, phone interview, surveys and focus groups and ability to introduce additional methods into our projects

Be passionate about all things UX

Ability to communicate design processes, ideas, and solutions clearly and effectively to stakeholders, teams, and users

Bonus Skills

Coding / Programming Skills such as R

Mixpanel and Salesforce software experience

Experience in healthcare