Import Manager

Job Description : Import Manager

⚠️ Requirement : Prior U.S. Licensed Customs Brokerage experience required

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Position Overview

We are seeking a knowledgeable and detail-oriented Import Supervisor to support and oversee daily Customs Brokerage operations within our Illinois Branch Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination.

The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customer service. This position works closely with management to maintain best practices and support ongoing operational growth.

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Key Responsibilities

Supervise day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing.

Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements.

Assist in developing and maintaining standard operating procedures (SOPs) for import operations.

Review entry documentation for accuracy and compliance prior to submission.

Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters.

Participate hands-on in preparing and filing Customs entries as workload requires.

Support import compliance efforts and ensure adherence to regulatory standards and client requirements.

Coordinate workflow, assign tasks, and maintain balanced team productivity.

Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA).

Assist management with training, coaching, and developing team members.

Collaborate with leadership on operational improvements and efficiency initiatives.

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Qualifications

5 years of experience in Customs Brokerage Operations.

Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance.

Previous experience supervising or mentoring entry writers is highly preferred.

Active U.S. Customs Broker License strongly preferred.

Solid analytical, organizational, and problem-solving skills.

Experience with process improvement or workflow enhancement is a plus.

Excellent communication skills and the ability to work in a fast-paced environment.

Bachelor s degree preferred but not required.

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