Regional Parts Phone Representative

Job Description

Job Description

Description : About Us :

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose :

The Regional Parts Phone Representative is the go-to person for our customers, handling inbound calls to help them find the right parts, generate parts sales and ensure they have a positive experience. We're looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility.

Essential Duties and Responsibilities :

Honor Commitments :

• Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations.
• Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up.
• Create Positive Experiences :
• Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services to enhance their experience.
• Provide price quotes, inform customers about specials, and keep them updated on the status of their orders.

Foster Lifelong Learning :

Exhibit Pioneering Spirit :

Demonstrate Good Stewardship :

Other Duties as Assigned :

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications :

Employee Benefits : Insurance :

Paid Time Off :

Compensation :

Other :

Requirements :