IT Support Specialist II
ADEXCranston, RI, United States30+ days ago
Job type
- Full-time
Job descriptionMicrosoft 365 suite and Azure services WS cloud services dvanced Active Directory administration and troubleshooting Identity management (Microsoft Entra ID, Okta, JumpCloud) Mobile Device Management (Intune, JAMF) Firewalls (SonicWALL, Fortinet, Sophos) Network infrastructure (HP / Aruba, Cisco) VLAN configuration and routing Security tools and MDR / SIEM platforms Windows Server 2019 / 2022 Expert-level Active Directory troubleshooting Strong experience with identity management platforms Proficiency with multiple firewall platforms dvanced networking knowledge (HP / Aruba, Cisco) MDM platform administration Cloud services support (M365, Azure, AWS) Excellent written and verbal communication Strong time management abilities Organized and detail-oriented Project coordination experience Microsoft 365 Certified : Enterprise Administrator Expert WS Certified Cloud Practitioner or higher Cisco CCNA CompTIA Security+ Relevant firewall certifications (NSE, SNSA) 5+ years technical support experience Strong incident management abilities Rotating on-call shifts Excellent documentation skills
We are looking for an operational Level 2 IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized appropriately
Core Responsibilities :
- Resolve escalated technical issues from Level 1 support team
- Provide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS)
- Manage firewall and network infrastructure support
- Handle identity and access management issues
- Support MDM solutions and security platforms
- Mentor Level 1 technicians
- Maintain technical documentation
Technical Support Areas :
Required Skills :
Desired Certifications :
Requirements :
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It Support Specialist • Cranston, RI, United States
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