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HelpDesk-System Tech

HelpDesk-System Tech

Redolent Infotech Pvt. Ltd.San Bruno, CA, US
3 hours ago
Job type
  • Full-time
Job description

HelpDesk-System Tech @ San Bruno, CA

TITLE : HelpDesk-System Tech

LOCATION : San Bruno, CA

Duration : 6 to 12+ Months

Rate : DOE

Description : Responsibilities :

  • Ability to support customers via remote assistance, phone, walkups, chat proficiently.
  • Proactively respond to incidents and technical service requests as they arise.
  • Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices, and productivity software such as Microsoft O365, Zoom, BeyondTrust (Bomgar).
  • Diagnose hardware issues and replace faulty components.
  • Troubleshoot and resolve issues related to software and hardware compatibility.
  • Track requests, issues, and solutions using ServiceNow.
  • Take ownership of tickets and communicate progress with customers in a timely manner.
  • Maintain a high degree of customer service for all support requests and incidents.
  • Manage user and computer accounts using Microsoft Active Directory.
  • Provide customer service and address customer issues by resolving complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue.

Additional job responsibilities assigned by manager

Required Qualifications :

  • Associate degree / Bachelor's degree preferred or equivalent experience.
  • 2+ years in a technical support role.
  • 3+ years supporting Windows and macOS hardware and software.
  • Excellent communication and troubleshooting skills.
  • Ability to multi-task, prioritize, and handle pressures well in a fast-paced, team environment.
  • Excellent customer service.
  • Excellent written and verbal communication skills.
  • Strong technical, analytical, and problem-solving skills.
  • Familiarity with Networking HW, LAN and Wi-Fi, DNS troubleshooting.
  • Knowledge of Active Directory users and groups.

    • Preferred Qualifications :

  • Jamf JSS knowledge or Jamf 200 and 300 (CCT and CCA) certifications is a PLUS.
  • Microsoft certification is a PLUS.
  • Experience with security tools like Symantec and McAfee.

    • J-18808-Ljbffr

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    Tech • San Bruno, CA, US