Professional Services Engineer

A company is looking for a Professional Services Engineer, responsible for engaging customers and providing specialized expertise in the contact center industry.

Key Responsibilities

Engage customers in a consultative capacity, managing expectations and satisfaction

Provide technical configuration, programming, and project management for system life cycle development

Supervise junior staff and contribute to the development of client information management standards

Required Qualifications

BS / BA in a technical or business field, or equivalent work experience

MBA preferred

4+ years of relevant professional experience

Specialized experience in implementation, business optimization, education & enablement, or engineering services

Desired personal profile includes analytical, service-oriented, and friendly demeanor