229 East Jefferson Street, Springfield, IL 62701
BDC Service Representative
Business Development Center $17 - $20 per Hour Plus Bonuses
Experience Preferred but Not Required!
Paid Training Available
Walk-in Applicants are Welcome!
Join Isringhausen Imports as a BDC Service Representative
Where Excellence Drives Opportunity
Isringhausen Imports of Illinois, a premier dealership representing BMW, Mercedes-Benz, Porsche, and Volvo, is seeking a BDC Service Representative to join our award-winning team in Springfield. If youre passionate about customer service, thrive in a fast-paced environment, and want to be part of a dealership thats consistently recognized for excellence, wed love to meet you.
If youre ready to represent some of the worlds finest automotive brands and deliver exceptional service every day, apply now and become part of the Isringhausen legacy.
Schedule : Full-time, Monday Friday : 7 : 30am - 5 : 30pm
Why Isringhausen?
At Isringhausen, excellence isnt just a goal its our standard . Weve been named Best Auto Dealer (New and Used) for three consecutive years, and our team members are recognized for their integrity, professionalism, and customer care. Our philosophy is deeply rooted in the values of attention, honesty, and respect, which we extend to every individual who steps into our world - be it a customer or an employee. We are a family-owned and operated dealership .
We offer :
$17 - $20 per hour based on experience plus bonusesMedical & Dental Health Plan401(k) PlanA supportive, high-performance culture and friendly, team AtmosphereState-of-the-Art Facility and TechnologyPaid VacationNo Sundays!Opportunities for growth and advancementCommunity engagement through events like our Charity Coat & Boot DriveA commitment to quality across every department from Motorsports to ServiceYou won't find a better place to call home!Key Responsibilities BDC Service Representative :
Handle inbound service appointment calls and online requests with professionalism and efficiencyProactively reach out to customers for service reminders, follow-ups, and satisfaction surveysCoordinate appointment scheduling using our service portal and CRM toolsMaintain accurate customer records and service historiesCollaborate with service advisors and technicians to ensure seamless customer experiencesSupport dealership promotions, including seasonal service campaigns and community eventsGather data for outgoing callsCandidates must be reliable and must report to work promptly when scheduled.Other duties may be assignedQualifications / Requirements :
We are seeking a friendly, upbeat person who enjoys talking on the phone and answering our customers' questionsExceptional customer service and communication skillsPrevious experience in a BDC, call center, or dealership service role preferredStrong organizational skillsThe ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers.Professional personal appearanceComfortable with CRM systems, scheduling software, and multi-line phone systemsCustomer-first mindset with a focus on quality and responsivenessAbility to multitask and adapt in a dynamic team environmentPlease upload your resume,Completing the online assessment will grant you priority consideration!Must be authorized to work in the U.S. without sponsorship and be a current resident.Must pass pre-employment testing to include background checks, MVR, and drug screening.We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
Required
Preferred
Job Industries
Customer Service