Restaurant Supervisor / F&B Supervisor

Job Description

Job Description

Description :

JOB OVERVIEW : Restaurant / Food & Beverage Supervisor

WE’RE LOOKING FOR SOMEONE WHO IS :

CREATIVE AND INSPIRES OTHERS – Up to date on F&B trends, building experiences for guests and locals.

A NATURAL LEADER – Collaborates with the whole team and inspires them to provide exceptional customer service.

WHAT YOU’LL DO IN THIS ROLE :

CUSTOMER OUTREACH – Yelp, OpenTable, Hyatt Hysat Surveys, & guest related issues

GUEST EXPERIENCES – Empower restaurant staff to provide unrivaled guest service, interact with guests to obtain feedback, manager service deliver from greeting to invitation to return.

OPERATIONS – Manage day-to-day operations, oversee financial aspects of the restaurant, uphold standards, ensure compliance with all applicable laws and regulations, assist where needed on the floor.

PROJECT MANAGEMENT – Ability to delegate and manage tasks, assignments, and projects pertains to Critical Path and Action Plan

Requirements :

REQUIRED SKILLS AND ABILITIES :

• 3+ years of relevant experience in a hotel environment with independent restaurants
• Proven track record achieving business results across multiple businesses
• History of leading, motivating, and coaching teams to achieve objectives
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills, including ability to communicate in English
• Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization
• Internal and external customer-focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience
• "Win together" mentality
• Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
• Always maintain a professional appearance and manner
• Ability to be mobile for significant distances between and within buildings
• Ability to observe performance and detect signs of emergency situations and respond with proper action
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
• Working with Sales team / dept on providing all guest needs and service
• Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties

What will you be doing most days?