Operations Specialist - InclusionAltamonte Springs, FL

Operations Specialist

Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need.

If you've also been interested in working in the health care field but aren't a health care provider, a corporate career at AdventHealth may just be the perfect fit. We're a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.

Start your journey with a health care career at AdventHealth Corporate.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The Operations Specialist serves as content creator, case manager, and facilitator of programs and initiatives for the Diversity, Equity and Inclusion team. This position coordinates the support of other key stakeholders to help fully enable and strengthen the operating model. This position requires strong writing, design and copy-editing skills to create and review training materials, presentation slides, observance guides, educational content for distribution across AdventHealth, and executive communications. Project management skills are needed to oversee the timely assignment, research and resolution of patient discrimination complaints. Organization, attention to detail, and ability to engage professionally with executives will facilitate successful event management, executive assistance, SharePoint content management, and other departmental responsibilities supported by this position. Training in Diversity, Equity and Inclusion principles and demonstrated commitment to building an inclusive workplace where all team members experience wholeness and belonging are fundamental components for success in this position.

The value you'll bring to the team :

• Supports the Operations team in the management of governance meeting logistics; i.e. creating agendas, compiling presentations, and following up with speakers.
• Supports the management of strategic and operational initiatives including workplans and timelines.
• Supports key events to include; leadership retreats, town halls, and more.
• Supports AdventHealth's appropriate department's operations by creating visually compelling PowerPoint presentations for internal and external executive meetings.
• Provides office administrative support utilizing excellent customer service skills. Specific office administration duties may include, but not limited to : preparing agendas, taking minutes, and partnering with Administrative Assistants to ensure appropriate governance structures and cadenced touchpoints.
• Carries out tasks as assigned by the leader; shows flexibility and tolerance for ambiguity and varying priorities.
• Recommends actions and exercises discretion regarding key business processes; shows initiative and acts independently to resolve problems, manage multiple priorities, and follow through on projects / tasks to completion.
• Create, review, and revise written materials to ensure tone and message align with expectations, all references are accurately cited, and content is free of grammatical, spelling and other errors.
• Receive patient complaints related to Affordable Care Act Section 1557 language assistance and reasonable modification requests and collaborate with providers and facility teams to track cases from receipt through research, documentation and resolution. Identify trends and provide reports to leadership to adjust processes and minimize future complaints.

Qualifications

The expertise and experience you'll need to succeed :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.