Work Order Administrator

Planet Fitness Work Order Administrator

We at Planet Fitness are here to provide a unique environment in which anyone can be comfortable in a diverse, judgement-free zone where a lasting, active lifestyle is built. Our product is a tool that can be used by anyone. We need you, because our planet wouldn't be the same without you. You belong!

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. United FP is dynamic and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP is an opportunity to be a part of something special. If you would love working for a company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, supports their communities, and the Boys and Girls club, then this may be your dream job!

The Work Order Administrator will provide facilities support and processing of all facilities maintenance requests for all UFP locations to include emergency escalation, dispatch, and past due work order follow-up. Enter and manage work order requests using Woven, the cloud-based CMMS system, and dispatch to the appropriate vendor partner as needed within the priority timeline dictated on the request. Make contact with the vendor or maintenance technician to confirm the request was received and scheduled for immediate service for high priority/emergency repairs. Review all new work order requests to ensure they contain all needed details for a vendor to perform the service. Maintain cost data relative to maintenance and labor cost by individual work order. Engage with club operations as necessary to update work orders on an as needed basis. Follow-up calls and/or emails to vendors on past due requests to obtain the status and estimated completion date. Communicate effectively with internal and external teams to ensure accurate and timely expedition of work order requests. Work at a company that lives its Core Values Do the Right Thing, Be Better Every Day, Be Kind & Respectful, We Win Together, and Everyone Matters.

What You'll Bring to the Table: Skills and Competencies Excellent written and verbal communication skills. Positive solution-oriented individual. Ability to multi-task. Decisiveness and strong attention to detail. Excellent organizational skills and problem-solving ability. Ability to work occasional weekend on call shifts. Proficient in Microsoft Office 365 with ability to learn other applications. Provide clear direction to vendor partners. Required Qualifications 3 years of specialized experience which includes administering and managing a computerized work order tracking system; coordinating work requests for repairs, renovation, new constructions and maintenance projects; evaluating completed work requests