Technical Account Manager

ZeroFox seeks a Technical Account Manager (TAM) to build and maintain post-sales relationships with our largest and most complex customers. TAMs are trusted technical advisors and primary support contacts who are an aligned resource to your dedicated customer(s). TAMs exceed customer expectations and drive value by proactively updating the customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their’ needs. TAMs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work and budget by negotiating trade offs or new requirements / change orders. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Project Managers, Business Analysts, Systems / or Software Developers or candidates with experience with setup and delivery of similar SaaS products will be given priority consideration.

Role and responsibilities

• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
• Act as the primary technical support lead for all requests for new platform configuration and changes to use cases within the customer environment. Work with the customer on an ongoing basis, attending all recommended calls and meetings
• Design and develop innovative solutions to customer requirements using ZeroFox’s platform and / or integrations to customer technologies, including API-based integrations
• Deliver web-based training to user groups to support organizational adoption
• Undertake discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
• Engaging with ZeroFox internal organizations including Product, Customer Operations, Services, etc. as the customer advocate on product roadmap discussions and ongoing service needs.
• Maintain current functional and technical knowledge of ZeroFox service options
• Help to document best practices in developing and using ZeroFox solutions

Requirements

Desired qualifications and skills

Benefits

About ZeroFox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or dome