Customer Service Specialist

Job Description

Job Description

GENERAL FUNCTION :

Provide the best quality service to customers as well as all employees of the bank with regard to all financial products and services offered, such as demand deposit accounts, savings accounts, and loan accounts. Serves as the telephone liaison in a fast-paced call center. MAJOR DUTIES AND RESPONSIBILITIES :

• Efficiently serves the needs of internal and external customers.
• Answers inbound telephone calls, responds to customer inquiries and problems concerning their accounts, and gathers necessary information to document and resolve customer problems.
• Maintains telephone call statistics and documents account information on the computer for each customer.
• Processes telephone transfers and loan payments; quotes loan payoffs; and processes stop payments requests made by phone.
• Monitors, answers or forwards all e-mail records received to the appropriate department or person.
• Monitors and responds to online chats from website.
• Maintains and applies knowledge of regulations governing transactions in relation to demand deposits and savings accounts.
• Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.
• Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website.
• Responsible for answering debit card inquiries, including rest of PINs and ordering replacement cards.

ADDITIONAL RESPONSIBILITIES :

JOB QUALIFICATIONS :

STANDARDS OF PERFORMANCE :

EQUIPMENT INVOLVED :

Calculator, telephone, copier, and other business related equipment on bank premises.

Job Posted by ApplicantPro