IT Client Technology Support Technician II - 998546

Join to apply for the IT Client Technology Support Technician II - 998546 role at Nova Southeastern University

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Join to apply for the IT Client Technology Support Technician II - 998546 role at Nova Southeastern University

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose

Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.

Job Category : Non-Exempt

Hiring Range

Pay Basis : Hourly

Subject to Grant Funding?

Essential Job Functions

• Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning.
• Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.
• Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
• Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.
• Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.
• Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.
• Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
• Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus.
• Coordinates the proper removal and disposal of technology from the university.
• Completes special projects as assigned.
• Performs other duties as assigned or required.

Job Requirements

Required Knowledge, Skills, & Abilities : Knowledge :

Skills

Abilities

Physical Requirements And Working Environment

Required Certifications / Licensures

Required Education : High School Diploma or Equivalent

Major (if Required

Required Experience : High School Diploma and three (3) year of relevant information technology work experience.

OR

Associate's degree or 60 credit hours in closely related field and minimum one (1) year of relevant work experience.

Preferred Qualifications

Is this a safety sensitive position? No

Background Screening Required? Yes

Pre-Employment Conditions

Sensitivity Disclaimer : Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Higher Education

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