Client Service Representative (CSR)

Description

Flatt Veterinary Clinic is a reputable and compassionate veterinary care provider dedicated to delivering exceptional medical services and client support. Our team is committed to enhancing the well-being of pets through top-quality veterinary care and a supportive, client-focused approach. We are seeking a skilled veterinary Customer Service Representative to join our front office team and contribute to our mission of providing outstanding care and service.

We are looking for a detail-oriented and proactive veterinary Customer Service Representative to join our front office team on a part- time basis. The ideal candidate will bring a strong background in customer service, with a preference for experience in veterinary or medical settings. This role is critical to ensuring efficient clinic operations, delivering superior client experiences, and supporting our veterinary team in delivering high-quality care.

Key Responsibilities

Client Engagement :

• Provide exceptional service to clients, ensuring a positive and professional experience.
• Greet clients and their pets with warmth and empathy upon arrival at the clinic.
• Address client inquiries about services, procedures, and clinic policies with accuracy and professionalism.

Communication Management :

Appointment Coordination :

Check-In / Check-Out Process :

Administrative Support :

Client Relations and Problem Resolution :

Support for Veterinary Team :

Skills, Knowledge & Expertise to be Successful

Client Engagement :

Communication Management :

Appointment Coordination :

Check-In / Check-Out Process :

Administrative Support :

Client Relations and Problem Resolution :

Support for Veterinary Team :

What We Offer for Our Part-Time Team Members :

Competitive Pay : Compensation is based on experience and reflects your skills, expertise, and commitment to high-quality animal care.

Flexible Scheduling : We understand the importance of balance and will work with you to create a schedule that fits your lifestyle.

Continuing Education Support : We encourage lifelong learning and provide access to continuing education opportunities to help you grow professionally and stay current in veterinary medicine.

Career Development : Gain valuable hands-on experience in a supportive environment that fosters growth and advancement within the veterinary field.

Collaborative Team Environment : Join a team that values open communication, mutual respect, and teamwork. We believe in working together to provide the best care for our patients and support for each other.

Modern, Well-Equipped Facility : Work in a state-of-the-art clinic featuring advanced medical equipment and technology to support high-quality care and your continued development.

Growth Potential : As a growing practice, we offer opportunities for increased responsibility and advancement based on your interests and goals.

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.