CSP Police Dispatcher
This position is critical to protecting the health, life, and safety of Coloradans. A residency waiver has been granted for this announcement. Applications will be considered from residents and non-residents of Colorado. An eligible list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.
Our mission is to engage employees working together to safeguard lives and to provide diverse public safety services to local communities. Our vision is to create safer and more resilient communities across Colorado. Our core values are unity, honor, and service. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
Careers with a purpose : If you are passionate about public safety service and are eager to dedicate your career to serving Coloradans, this is the organization you want to join! We are committed to providing public safety services to our fellow Coloradans in their times of greater needs such as : safety on our roads, preparing and mitigating environmental disasters, disaster recovery, combating crime, school safety, and victim recovery. You'll have the opportunity to challenge yourself and acquire new capabilities to build a rewarding and fulfilling career while making a difference in our community! When you join CDPS, you are joining a team of exceptional individuals and together you will be inspired, motivated, and supported to become the best you can be.
Unmatched benefits : We highly value work-life balance and offer excellent work-life programs, training, and enriching professional development opportunities and a wide range of benefits.
- Medical and dental options are available for permanent employees and their dependents.
- State contribution into Health Savings Account when enrolled in HDHP.
- Job protected medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
- Paid medical leave benefits provided by the State of Colorado.
- Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
- We offer unmatched retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans.
- CDPS provides generous time off including 11 paid holidays annually and accrued annual and sick leave and annual wellness days.
- The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
- Additional benefits offered include tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
- Credit Union of Colorado membership eligibility.
To learn more about State of Colorado benefits, please visit State of Colorado benefits.
Description of Job
About the Work Unit : This Communications Branch exists to provide a professional public safety communications service for the Colorado State Patrol, other partner agencies, and the public. The communications services includes researching and disseminating routine, emergency, and criminal justice information, dispatching, and when required, providing 911 and emergency medical dispatch services.
Work Environment :
100% in-person position24 / 7 operations including nights, weekends, and holidaysShifts vary based on demands and needs of the unit. This position includes additional compensation in the form of shift differentials which include :20% Weekend shifts (4PM Friday - 6AM Monday)7.5% Swing shift (4PM - 11PM Monday - Thursday)14% Grave shift (11PM - 6AM Monday - Thursday)The Communication Officer training program is approximately 20 weeks. The schedule for the first four weeks of training is Monday - Friday 8 : 00 am - 4 : 00 pm.About the Job :
Police Communication Interns are non-sworn telecommunication specialists who are provided paid, on-the-job training to become a Police Communication Technician. CSP Police Communications Technicians are non-sworn telecommunication specialists who provide dispatch services to law enforcement officers from multiple agencies. Communications Technician is a fully operational level position that provides public safety communications, and receives and disseminates emergency calls for service to federal, state, and local government public safety agencies.
Police Communications Technicians operate highly complex computer systems and communications equipment that allow them to provide information and assistance to the citizens of Colorado and those visiting our state. The position monitors officer activity and safety by utilizing computer systems for entering and retrieving information related to calls for service, general information, and performing investigative inquiries. Through critical decision making, Police Communications Technicians provide information to field personnel enabling them to appropriately enforce actions and are often vital to officer safety.
Key responsibilities :
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Operate the Incident Command / Integrated Command Systems (ICS) in order to record details of calls, dispatches, and messages.Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.Utilize Computer Aided Dispatch System, and contact emergency response field units to determine emergency units available for dispatch.Receive and disseminate all requests for emergency services such as 911 calls, suicide, homicide, assaults, domestic disputes, drunk drivers, reports of road rage, motor vehicle accidents, motorists in need of assistance.Operate designated camera systems, operate radio consoles, and computer terminals to receive, record, and transmit police and other emergency services communication.Interview callers' request for emergency services, comprehend, analyze, and determine the appropriate level of response.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Applicants who have previously been disqualified for the psychological exam must wait 6 months before reapplying.
Note, to be considered for this position, you must meet one of the following options for consideration.
Minimum Qualifications :
Police Communication Intern (Entry-Level with Paid On-the-Job Training) : Must be 18 years of age. Be willing and able to work any shift as part of a permanent schedule after training (nights, weekends, and holidays), and be able to communicate fluently in English and have a clear speaking voice.Police Communication Technician : One year of full-time 911 emergency dispatch experience OR completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience. Must be 18 years of age. Be willing and able to work any shift as part of a permanent schedule after training (nights, weekends, and holidays), and be able to communicate fluently in English and have a clear speaking voice.Preferred Qualifications and Competencies :
Highly preferred to have a high school diploma or a GED and type approximately 35 words per minute.Bilingual skills include reading, writing, and speaking fluently in Spanish, Russian, or other languages.Conditions of Employment :
Requires successful completion of a background investigation that includes polygraph examination, medical physical, psychological examination, and drug screen. If you have used marijuana within the last 12 months or any other illegal drug within the last three years, may be disqualified.The background investigation is based on the following criteria, including but not limited to driving history, criminal behavior / history, alcohol use / behavior, drug use / behavior, and integrity. If you omit any material fact on your application, testing materials, or during the background interview or polygraph, you may be disqualified. If any disqualifying information is discovered at any stage of the selection process, you may be removed from consideration.Must be Colorado resident at the time of starting employment.CSP Communication Applicant Disqualification Considerations :
Integrity : To be disqualified upon admission or confirmation of : theft or taken without permission of items, goods, and / or money (combined) of over $300 from an employer within the past 3 years for personal gain.