Senior Manager, Revenue Operations

Senior Manager, Revenue Operations

We are seeking an experienced Senior Manager, Revenue Operations to lead the strategy, governance, and enablement of our go-to-market (GTM) operations. This role is pivotal in ensuring that Berkshire Grey's revenue engine runs efficiently connecting systems, processes, and people across Sales, Marketing, Customer Success, and Finance.

The ideal candidate brings a mix of strategic operational leadership and hands-on systems expertise, particularly within Salesforce and the broader GTM tech stack. This person will serve as the bridge between business stakeholders and technical vendors driving clarity, accountability, and continuous improvement across all revenue operations functions.

Key Responsibilities

• Own the overall GTM systems ecosystem, including Salesforce Sales & Service cloud, Conga, Marketo & NetSuite integrations, and related tools.
• Perform moderate, hands-on Salesforce administrative work such as building and maintaining flows, page layouts, validation rules, and dashboards.
• Partner with consultants and vendors for complex development or integrations, ensuring requirements are well-defined and delivered to standard.
• Maintain system governance, data quality, and documentation for all configuration changes.
• Monitor system health, manage user access for internal & external users, and oversee release and deployment cycles.
• Oversee governance and standardization of commercial templates, including SOWs, quotes, and proposal documents.
• Manage templates, clause libraries, version control, and testing prior to release within the CLM tool.
• Collaborate with required teams to ensure commercial documents align with current pricing, terms, and brand standards.
• Support Sales and Deal Desk teams with document workflows, approvals, and compliance.
• Build and maintain an internal GTM Wiki that centralizes process documentation, policies, FAQs, and training materials.
• Develop and deliver training sessions and self-service guides for GTM teams on systems, processes, and tools.
• Maintain clear release notes and communication for relevant system and process updates.
• Manage the RevOps request intake and triage process via Jira (or equivalent), ensuring timely prioritization and resolution.
• Act as first-line business support for Salesforce and GTM tool issues; troubleshoot, resolve, or escalate as needed.
• Establish and enforce governance standards for UAT, change management, and communication of releases.
• Monitor adoption and identify areas where additional training or automation is needed.
• Serve as the primary point of contact for Salesforce and GTM technology vendors and consulting partners.
• Manage project priorities, scope, and deliverables to ensure alignment with business needs.
• Oversee license usage, renewals, and vendor performance metrics.
• Coordinate escalation paths for system issues and ensure vendor SLAs are met.
• Partner with GTM and Finance leaders to maintain and enhance dashboards for pipeline management, account relations, and customer support.
• Support ad-hoc reporting request from business leaders.
• Ensure reporting consistency and reconciliation between Salesforce, NetSuite, and BI tools.
• Deliver actionable insights and performance metrics to support strategic decision-making.

Qualifications

Travel