Service Desk Specialist

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

At Associated Bank, we're committed to putting people first-our colleagues, customers, and communities. Our culture is built on listening first, then taking thoughtful action. We achieve together, celebrating wins with a strong team mindset and a relentless focus on helping people thrive. If you're energized by meaningful work and a supportive environment, you'll feel right at home here.

Role Summary

The Service Desk Specialist provides front-line technical support that keeps our colleagues connected, productive, and secure. In this role, you'll resolve diverse technical issues, support executive leadership, and help maintain the reliability of our technology environment. You'll grow your expertise across hardware, software, and customer service while contributing to a highly collaborative IT team.

Key Accountabilities

Deliver level 1 technical support for onsite / offsite colleagues across devices, software, and network services.

Provide concierge-level support for executive leadership, including video conference and desk-side assistance.

Troubleshoot and document incidents clearly in the tracking system while guiding non-technical users through resolutions.

Install and reinstall software on end-user devices when needed.

Ensure compliance with security policies, including DLP, encryption, malware, spam, and secure email procedures.

Coordinate incident resolution with IT and business partners, escalating urgent issues promptly.

Maintain accurate knowledge base articles and SOP documentation.

Follow up with colleagues to confirm successful resolution and a positive support experience.

Education & Experience

Required

Associate degree in Computer Information Systems, Business, or equivalent experience.

Less than 2 years of technical service desk or related experience.

Preferred

2+ years of technical service desk or related experience.

Certifications such as A+, Network+, ITIL, or HDI.

Why You'll Love Working Here

You'll join a team that values curiosity, collaboration, and continuous growth. We support your development through hands-on learning, coaching, and opportunities to expand your technical skills. Your work will directly improve the daily experience of colleagues across the organization. Apply today to make an impact.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Retirement savings including both 401(k) and Pension plans.

Paid time off to volunteer in your community.

Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

Competitive salaries with professional development and advancement opportunities.

Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook , LinkedIn and X .

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish .

Associated Bank isPay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$19.38 - $33.23 per hour