Temporary Author Tools & Support Associate

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title : Author Tools & Support Associate (Temporary Position)

Location : Piscataway, NJ 08854

Duration : 2 years

Hybrid- 3 days office is required / wk.

Job Description

We are seeking a motivated and detail-oriented Author Tools & Support Associate to join our team on a temporary basis. In this role, you'll be the primary point of contact for supporting our volunteers & authors alike with tools and features that enhance their experience as well as troubleshoot issues that may arise in our Publishing Portal. You will communicate directly with authors, reviewers, and Editors, as well as collaborate cross-functionally, and contribute to improving our internal processes.

Key Responsibilities :

• Act as a liaison between volunteers, authors / Editors, and internal teams, providing effective and timely support.
• Communicate clearly and professionally with volunteers, authors / Editors, and staff internally to understand their needs and resolve any issues with the Publishing Portal.
• Work closely with cross-functional teams to escalate bugs and feature requests as needed.
• Assist in testing new features and products, ensuring they meet quality standards before release.
• Leverage Jira to track and manage support tickets and bugs.
• Participate in the full product management lifecycle, contributing to the ongoing improvement of our tools.

Preferred Skills & Experience :

Qualifications

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.